Understanding Our Refund & Returns Policy
Eon Crafts: Your Satisfaction, Our Priority
Explore our comprehensive refund and returns policy designed to ensure your satisfaction with every purchase. Learn about eligibility, time frames, and how we handle returns to provide you with a seamless shopping experience.
Our Comprehensive Refund and Returns Policy
At Eon Arts Crafts, we are committed to ensuring your satisfaction with every purchase. If you are not completely satisfied with your order, you may be eligible for a refund or exchange. To qualify, items must be returned within 30 days of receipt, in their original condition and packaging. Please note that custom or personalized items are non-refundable unless they arrive damaged or defective. Once we receive your returned item, we will process your refund within 7-10 business days. For exchanges, please contact our customer service team to arrange the details. Shipping costs are non-refundable, and return shipping fees are the responsibility of the customer unless the return is due to our error.
To initiate a return, please contact our customer support team with your order details and reason for return. We will provide you with a return authorization and instructions on how to send your item back to us. We recommend using a trackable shipping service or purchasing shipping insurance, as we cannot guarantee that we will receive your returned item. If you have any questions or concerns about our refund and returns policy, please do not hesitate to reach out to us for assistance.
Common Questions About Our Refund & Returns
Find answers to the most frequently asked questions regarding our refund and returns process. We aim to make your shopping experience as smooth as possible.
What is the time frame for returns?
You have 30 days from the date of receipt to return your items. Ensure they are in their original condition and packaging.
Are custom items refundable?
Custom or personalized items are non-refundable unless they arrive damaged or defective.
How do I initiate a return?
Contact our customer support team with your order details to receive a return authorization and instructions.
Who pays for return shipping?
Return shipping fees are the responsibility of the customer unless the return is due to an error on our part.
How long does it take to process a refund?
Once we receive your returned item, refunds are processed within 7-10 business days.
Can I exchange an item?
Yes, exchanges are possible. Please contact our customer service team to arrange the details.
Need Assistance with Returns?
If you have any questions about our refund and returns policy, or if you need to start a return, please don’t hesitate to reach out. Our team is here to assist you every step of the way.